It is important to provide great customer service everyday. 

Interventions are essential for any college campus. However, the approach to interventions may look slightly different in an on-campus setting compared to an online-only program. That’s where dynamic and robust learning management systems and intervention tools come into play.

Data is crucial to effective interventions. The information entered by staff and faculty must be timely, accurate, and consistent in order for interventions to be successful and provide the necessary support to students.

Equally important is ensuring that students feel heard and seen throughout their educational journey.

Students perceive an institution’s commitment to them through the resources provided and the manner in which they are delivered. Stressors affect all students during their academic journey. Helping them cope with these challenges, guiding them through difficulties, and showing empathy can empower students to see possibilities rather than obstacles. Having someone to talk to during unexpected situations enables them to better manage both school and stress. The support offered must be genuine, as students can easily sense when they are being dismissed or inadequately supported in their time of need.

Retention has been, and always will be, everyone's responsibility. However, depending on the institution you are in, that may not always be the case. Retention is often more front-loaded than back-loaded. The institution doesn't only need to have the right people in the right place at the right time—it also needs to ensure that its systems are being upgraded to meet current demands. If the systems are outdated, students will notice. As stated, students are more astute shoppers and have higher expectations.

In addition, the institution must regularly review its workflows, policies, and procedures to ensure students are receiving accurate… >>>

Creating a customer-driven organization, to me, means placing the customer at the center of every decision, process, and strategy.

I thought it was interesting to learn that while there are many tools to help with student success, if they aren't used properly, they will not be impactful and can have the opposite effect. Also, the importance of consistent and valuable experiences within the classroom is an integral part of student retention. 

Retention is the by product of doing the right thing in the right way for students. It's an important initiative for everyone on campus because many students who are not retained, could have been retained with the correct efforts and outreach. 

I really loved these sentences from Stopping Negativity - It's been said that it takes eleven positive people to overcome one negative person. In other words, for every one person who doesn't buy into your vision and positive culture, it takes eleven people to make up for the one person who is not on board with you. .

It really shows the power that Negativity can have and how hard Positivity has to work to overcome it

Your attitude impacts the attitudes of the students. You will get back what you put out. 

Your personal HABEs could impact the interaction you have with a student and their education